Flexible booking options for peace of mind
Cancel more than 48 hours before your experience for a full refund
Cancel between 24-48 hours before for a 50% refund
Cancellations within 24 hours are non-refundable
Weather or emergency cancellations handled case by case
Log into your account, go to "My Bookings", and select the booking you wish to cancel. Follow the prompts to complete the cancellation.
Refunds are processed within 5-7 business days and will be returned to your original payment method.
Yes! Contact the guide directly through the platform to discuss rescheduling options.
If a guide cancels, you'll receive a full refund and assistance in finding an alternative experience.